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How can I shop?
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Either member or visitors are welcome. But we'd like to invite you to be our member and enjoy exclusive member's benefits. |
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| Q: |
How do I become a member?
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Simply register online at no cost. Just enter your information, and make your online shopping easier and faster. |
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| Q: |
What benefits can a member get?
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We will keep you informed of JAZZMEN Rice special promotions and introduction of new, healthy rice variety, such as rice with high anti-oxidant values. Also, you'll receive 10% discount when you purchase 25lb JAZZMEN Rice from our online store. Additional benefits of becoming a loyal customer: you are entitled to an additional 5% discount and FREE delivery for any purchase for the next 12 months after accumulating to HK$10,000.00 total net purchase in the previous 12-month period. |
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| Q: |
How do I log in to the online store?
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For our members, please click Log In on the menu bar and enter your e-mail address and password. |
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| Q: |
What if I forgot my password?
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If you have forgotten your password, click Forgot Password on the Login page. We will send a new password to the e-mail address we have on file for your account. |
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| Q: |
Can I update my account profile?
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To update your contact information, you must first log In to access your account information, make changes and then click Save. |
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| Q: |
Who can I contact if I have questions?
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Please click Contact Us. |
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| Q: |
How can I pay for purchased items?
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We accept credit card payment through PayPal. All the popular credit cards such as Visa, MasterCard and American Express are welcome. |
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| Q: |
Is my credit card information secure through this site?
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YES! Your credit card information is protected. Safeguarding your personal information is one of our most important priorities. You will be taken to the PayPal site which will encrypt all sensitive information sent between your computer and PayPal servers, ensuring your information is kept private. |
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| Q: |
Can I send gift messages with my order?
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Absolutely Yes. On the Check Out page, type your gift messages in the text box. We will send your gift messages with our special Gift Card to your loved one or friends. |
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| Q: |
When can I expect to receive the Order Acknowledgement?
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Upon they payment is complete, you'll receive an Order Acknowledgement email. |
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| Q: |
How long does delivery take?
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Upon receipt of your order, normally delivery will be arranged within two to three business days, depends on your delivery location. |
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| Q: |
If I would like to change my delivery date?
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If you would like to change the delivery date or time, please contact us at 852- 2833 2333 one day before the scheduled delivery date for the new delivery arrangement. |
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| Q: |
What happens if the goods are damaged?
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If you found the product is damaged, please contact us at 852- 2833 2333 or email us at info@arh.hk within 2 days upon receipt of the goods. Please refer to our “Return Policy” for details. |
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